Domestic Shipping Policy

Shipment processing time

All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped on Saturdays, Sundays, or US public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you by email.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout before you pay. Standard delivery within the United States takes approximately 5 to 12 days from the date of dispatch.

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. Please allow up to 24 hours for the tracking number to become active in the carrier's system.

Customs, duties, and taxes

HeyTummy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (including tariffs, taxes, and other costs).

Damages

HeyTummy is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim, and email us photos so we can help you follow it up.

Incorrect shipping addresses and refused delivery

We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the delivery service. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

HeyTummy will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

If a parcel is refused at delivery or returned to us as undeliverable, we will refund the order minus the original shipping cost once the package reaches our warehouse.

Missing or stolen shipments

If you didn't receive your order but the shipping carrier has reported that it was delivered, please let us know as soon as possible by email.

We will file a claim with the shipping carrier. Local law enforcement may be involved. We will replace or refund your order once the investigation is complete. Please allow up to 21 days for the investigation.

Shipping delays

Due to surges in demand, combined with supply chain shortages, shipping may take a little longer than usual. Please allow an additional 1–4 business days for your order to be processed.

We are doing everything we can to get your HeyTummy to you as quickly as possible, and we appreciate your patience.

Changes to your order

If you need to change or cancel your order, email us within 12 hours of placing it and we will do our best to catch it before it leaves the warehouse. Once an order has been dispatched, we can no longer modify it.

Questions

If you have any questions about shipping, email us at support.heytummy@gmail.com and we'll get back to you within 24 hours on business days.