Returns & Refunds

Our 60-day money-back guarantee

We want you to actually see what HeyTummy does, and skin needs time. That's why every order is covered by our 60-day money-back guarantee.

Use the cream as directed for a full 60 days. If you're not happy with your results — for any reason at all — email us within 60 days of your delivery date and we'll refund you. You do not need to have an unused or unopened bottle. An empty one is fine. We would rather you gave it a real try than sent it back after three days.

How to start a return or refund

For return requests or refund inquiries, please email support.heytummy@gmail.com with:

• Your order number
• The email address or name used at checkout
• The reason for the return
• Photos, if you are reporting damage or a defect

We reply to every request within 24 hours on business days. Once your request is approved, we'll send you clear instructions and, where a physical return is required, the return address. Please do not send anything back before you hear from us — packages returned without an approved request can't be tracked to your order and may not be refunded.

Eligibility

To be eligible for a refund under the guarantee:

• The request must be made within 60 days of the date your order was delivered
• The order must have been placed directly through our website
• The guarantee covers one refunded order per customer or household

Orders bought through a third-party seller, a marketplace, or a reseller must be returned through that seller — we can't process refunds for purchases we didn't fulfil.

Damaged, defective, or incorrect items

If your order arrives damaged, leaking, or is not what you ordered, email us within 7 days of delivery with photos of the product and the outer packaging. We'll send a replacement or issue a full refund — your choice — and you won't need to return anything.

Refund processing

Once your refund is approved, it is issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.

Original shipping charges are non-refundable except where the order arrived damaged, defective, or incorrect. If a physical return is required, return shipping is the customer's responsibility unless the return is due to our error.

Late or missing refunds

If you haven't received your refund after 10 business days from our confirmation email, first check your bank account again, then contact your card issuer — processing times on their side vary. If you've done both and there's still no sign of it, email us and we'll chase it up with our payment provider.

Cancellations

If you need to cancel an order, email us within 12 hours of placing it and we'll do our best to stop it before it leaves the warehouse. Once an order has been dispatched, it can no longer be cancelled, but it is still fully covered by the 60-day money-back guarantee.

Subscriptions

If you're on a subscription, you can pause, skip, or cancel at any time from your account or by emailing us. Changes must be made at least 48 hours before your next scheduled charge for them to apply to that order.

Questions

Anything unclear, or not sure whether your situation is covered? Email support.heytummy@gmail.com and just ask. We'd rather sort it out with you than have you guessing.